Assistant Manager of Student Accounts position, Carlow University, Pittsburgh

Assistant Manager of Student Accounts position
Position Summary:
The Student Accounting Assistant Manager position is a key member of the Student
Accounting team and works closely with students from Carlow University as well as sta
from Finance, Financial Aid, Registrar, Enrollment, Faculty, and other internal and external
partners in a team-oriented approach to provide eicient and customer service.
This student-facing position serves students by ensuring prompt resolution of inquiries,
concerns or issues related to their student account to the customer’s satisfaction and
comprehension. This role requires strong analytical, organization and communication
skills, a commitment to excellent customer service and an understanding of basic
accounting principles, attention to detail, self-motivation; and the ability to relate well to
both current and previous students and outside vendors in a variety of functions.
Primary Responsibilities:
 Transfer student subsidized billing amounts to sponsor’s account in accordance
with tuition assistance agreement after verification of eligibility with sponsors and
apply payments received by sponsoring agent and process related refunds. Ensure
sponsored payments reconcile to tuition charges, resolve discrepancies in
collaboration with Student Accounting team, Registrar, sponsoring agent and
student. Create customized billing packages as required by sponsoring agent.
Ensure sponsored tuition is excluded from 1098T reporting.
 Serve as School Certifying Oicial (SCO) for Veterans Aairs (VA), calculate tuition
based upon enrolled credits, residency status, and registered term or Carlow
Accelerated Program (CAP) and provide required documents to VA. Provide metrics
on VA funding to Financial Aid for IPEDS reporting and compliance. Act as primary
resource to VA students to provide superior customer service, achieve timely issue
resolution in collaboration with VA and Carlow personnel. Participate in VA
sponsored SCO training and update programs and implement process
improvements, required policy or reporting updates including eective
communication to VA students and impacted Carlow personnel.
 Help in assisting in billing for Campus Lab School, Early Learning Center, and
Extended Day. Also, assist with the University billing side.
 Create payment plans for students including payment schedule and promissory
note ensuring University assets are protected and risk managed. Monitor timely
payments per agreements, contact students that are delinquent and make
necessary adjustments based upon agreed to action plan to keep account current.
 Provide superior customer service to students, families, and sponsors in response
to walk-in or phone inquiries related to billing, transactions posted to student
accounts, payment plans, refunds, financial holds, and other student requests.
Oer timely solutions to complex concerns and collaborate with or redirect to
Financial Aid, Register or responsible department as appropriate.
 Generate reporting on payment plans, sponsored programs, residence deposits and
Review, summarize and analyze data including escalation of any trends or
circumstances to leadership and engage in issue resolution in collaboration with
University personnel.
 Respond to student inquiries regarding financial holds on student accounts
including investigation of hold source and collaborate with Financial Aid, Registrar
and Enrollment to assist with prompt resolution.
 Supervise Student Accounting Associate employees including planning tasks,
prioritizing, setting deadlines and review of work product.
 Serves as department approver for supplies and approve invoices from the buyer
through Carlow Market.
 Ensure confidentiality of student records and written and verbal communications
per FERPA guidelines
 Demonstrate and reflect an understanding of, and commitment to the mission and
core values of Carlow University and the Sisters of Mercy
 The intent of this list of primary duties is to provide a representative summary of the
major duties and responsibilities of this job. Incumbents perform other related
duties assigned. Specific duties and responsibilities may vary based upon
departmental needs.
Requirements:
 Bachelor’s Degree in Accounting, Business Management, Finance or directly related
field.
 Minimum 4 years’ experience, with preference given to candidates in higher
education or customer service.
 Intermediate Excel skills including complex formulas, pivot tables, lookups in order
to analyze data.
 Capability to quickly learn ERP systems and associated data warehouse systems.
 Ability to solve complex issues, deliver results achieving monthly, quarterly, and
annual deadlines.
 Demonstrated ability to develop positive supportive relationships with students,
colleagues and partners to be eective in a dynamic, collaborative environment in a
positive and proactive manner
Carlow University is Devoted to....
 A culture of integrity, dignity and respect for all
 A strong commitment to social justice
 Ethical forward-thinking leadership
 Comprehensive medical, dental, vision, life & disability benefits package
 Tuition benefits for undergraduate and graduate programs
 Health Savings Account and Flexible Spending Account options
 Wellness and Employee Assistance Program
 Complimentary use of Carlow’s fitness center and amenities
 Successful candidates must be committed to envisioning the future of liberal arts
and professional education in a rapidly changing environment; have experience
working with diverse populations; actively support Carlow’s commitment to equity,
inclusion, and community; and be able to articulate how they will contribute to
Carlow University’s Catholic, Mercy mission and values through their teaching,
scholarship, and service.
Carlow University is a comprehensive Catholic University situated in a culturally rich and
diverse urban setting of Pittsburgh, Pennsylvania. Founded in 1929 by the Sisters of Mercy,
an international community of Roman Catholic women with a mission to serve the poor,
the sick, and the uneducated. Carlow is an institution grounded in the liberal arts while
also oering strong professional programs, committed to engaging its diverse community
in a process of life-long learning, scholarship, research, and service. Degrees are oered at
the baccalaureate, master's, and doctoral levels. Carlow University aims to provide
transformational educational opportunities rooted in social justice for a diverse community
of learners, and to empower them to excel in their chosen work as compassionate,
responsible leaders in the creation of a just and merciful world.
Carlow University employees commit themselves to the highest standards of ethical
conduct. They commit to act with integrity, treat others with respect and dignity, carefully
steward the University's resources, avoid conflicts of interest or commitment, maintain
confidentiality, and to comply with legal and professional obligations.
The intent of this job description is to provide a representative summary of the major duties
and responsibilities performed by incumbents of this job. Incumbents may be requested to
perform job related tasks other than those specifically presented in this description.
Duties, responsibilities, and activities may change at any time with or without notice.

To apply, ​go to this link: https://www.carlow.edu/about/employment/